Every Call Answered. Every Showing Booked. Only Real Emergencies Wake You Up.

The Zero-Voicemail System answers your property management line 24/7. It books showings on your calendar, takes maintenance requests, and connects emergencies to your on-call team, all on the number you already have. Live in 7 days.

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THE REALITY

When your office closes, your phones go to voicemail. Renters don’t wait. They call the next listing.

Sources: LetHub, Beside. Vacancy cost = monthly rent ÷ 30.

WHAT'S INCLUDED

Everything Done For You

PRICING

Simple, Transparent Pricing

ABOUT

Adam Galindo

I’m Adam Galindo, founder of Elavora, based in Irvine, California. I set up, test and manage every system myself, so you work with one person who knows your properties.

Elavora LLC © 2026 — 2160 Barranca Parkway #1202 Irvine, CA 92606
[email protected]

Privacy Policy - Terms - Alerts

Privacy PolicyLast updated: November 6, 2026This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.Elavora LLC provides the Zero-Voicemail System, an AI phone answering service for property management companies. The AI assistant answers calls to Our Clients' phone lines from tenants, prospective renters, vendors and others, books property showings, takes maintenance requests and messages, and routes emergencies to the Client's on-call staff. This Privacy Policy applies to visitors to Our Website, to Our Clients and their staff, and to people who call a phone line answered by Our Service.We use Your Personal Data to provide and improve the Service. We collect, use, and disclose Your information as described in this Privacy Policy and, where required by applicable law, only where We have a valid legal basis to do so, including Your consent (where consent is required).Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.Definitions
For the purposes of this Privacy Policy:Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.Assistant means the AI phone assistant that answers calls on behalf of Our Clients as part of the Service.Business, for the purposes of the CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information, or on behalf of which such information is collected, and that alone, or jointly with others, determines the purposes and means of the processing of Consumers' personal information, and that does business in the State of California.Caller means any individual who calls a Client phone line answered by the Assistant, such as a tenant, prospective renter, vendor or property owner.CCPA and/or CPRA refers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").Client means a property management company or other business that has contracted with the Company to use the Service.Client Data means call recordings, transcripts, call summaries, tenant lists, property information and other information that We process on behalf of a Client to provide the Service.Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Elavora LLC, a California limited liability company.Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the State of California for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website, among its many uses.Country/State refers to: California, United States.Device means any device that can access the Service, such as a computer, a cell phone or a digital tablet.Do Not Track (DNT) is a concept that has been promoted by U.S. regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites.Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual.For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.Service refers to the Website and the Zero-Voicemail System, including the Assistant, call summaries, reporting and related communications.Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).User means any individual who accesses or uses the Service, including Website visitors, Clients and their staff, and Callers.Website refers to Elavora, accessible from https://www.elavora.ai.You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.Collecting and Using Your Personal Information
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:Email address
First name and last name
Phone number
Business name, business address and job title (for Clients and their staff)Call Data
When a Caller calls a Client phone line answered by the Assistant, We process information on behalf of that Client, including:The Caller's phone number and the date, time and length of the call
Audio recordings and written transcripts of the call
Information the Caller provides during the call, such as name, callback number, email address, property address and unit, desired move-in date, pets, and details of a maintenance request or message
Showing appointments booked during the call
Summaries of the call generated from the recording and transcriptEvery call answered by the Assistant begins with a notice that the Caller is speaking with an AI assistant and that the call may be recorded.Client Records
To recognize returning Callers, a Client may provide Us with a list of its tenants, including names, phone numbers and property addresses. We use these records only to provide the Service to that Client.Usage Data
Usage Data is collected automatically when using the Service.Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.Tracking Technologies and Cookies
We use tracking technologies (such as cookies) to track the activity and to improve Our Service. The technologies We use may include:Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service.Web Beacons. Certain sections of Our Service may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).Email Tracking Technologies. Our emails may contain similar technologies that tell Us whether an email has been opened or a link within it has been clicked. We use this information to measure the performance of Our email communications, to maintain email deliverability, and to understand which content is of interest to You. You can prevent most email tracking by configuring Your email client to block the automatic loading of remote images, and You may opt out of marketing emails entirely by using the unsubscribe link in any marketing email We send.Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.Where required by law, We use non-essential cookies (that is, Cookies other than the Necessary / Essential Cookies described below) only with Your consent. You can withdraw or change Your consent at any time using Our cookie preferences tool (if available) or through Your browser/device settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.We use both Session and Persistent Cookies for the purposes set out below:Necessary / Essential CookiesType: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.Cookies Policy / Notice Acceptance CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies identify whether users have accepted the use of cookies on the Website and record the consent choices You have made, so that We can honor those choices on future visits.Use of Your Personal Data
The Company may use Personal Data for the following purposes:To provide and maintain Our Service, including to monitor the usage of Our Service.To answer calls on behalf of Our Clients: to respond to Callers' questions using information the Client has approved, book property showings on the Client's calendar, take maintenance requests and messages, recognize returning Callers, and transfer emergency calls to the Client's on-call staff.To report to Our Clients: to send each Client a summary and recording of each call to its line, and monthly reports of calls answered, showings booked and emergencies routed.To maintain quality and safety: to review calls, fix errors, and improve the Assistant's handling of calls for that Client.For the performance of a contract: the development, compliance and undertaking of the contract for the services Our Clients have purchased or of any other contract with Us through the Service.To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including emergency alerts and security updates, when necessary or reasonable for their implementation.To provide businesses with news, special offers, and general information about Our services. We send such marketing communications only where permitted by applicable law: where prior consent is required, We will send them only with Your consent; otherwise, We may send them until You opt out. You may opt out or withdraw Your consent at any time by using the unsubscribe link in any marketing email We send or by contacting Us. We never use Call Data or Client Records to market Our own services.To manage Your requests: To attend and manage Your requests to Us.For business transfers: We may use Your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about Our Service users is among the assets transferred.For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns, and evaluating and improving Our Service, products, services, marketing and Your experience. We do not use Call Data to train Our own AI models.We may share Your Personal Data in the following situations:With Our Clients: Call Data is shared with the Client whose phone line was called. That Client's own privacy practices govern how it uses the information after We deliver it.
With Service Providers: We may share Your Personal Data with Service Providers that provide voice AI, telephony, text messaging, scheduling, email, automation, analytics and payment processing, to the extent they need it to deliver the Service.
For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your Personal Data with Our affiliates, in which case We will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.Text Messages Privacy Notice
We send text (SMS) messages only to Client staff who have opted in, such as a Client's on-call maintenance contacts. Staff opt in by providing their mobile number and written consent to receive text messages from Elavora during Client onboarding. When You opt in, We will collect and store the information You provide in connection with text messaging, such as Your phone number, the date and method of Your consent, and message delivery information.No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties.Consent to receive text messages is not a condition of any purchase or use of Our Service. If You consent to receive SMS from Us, You agree to receive text messages from Us related to:Emergency maintenance alerts, such as a summary of an emergency call and the Caller's callback number
Service notifications, such as service outages or changes to Your Client's call setupWe do not send marketing or promotional text messages. Message frequency varies and depends on the number of emergency calls Your Client receives.Reply STOP to opt out. Reply HELP for support or contact [email protected]. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.

Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data. Unless otherwise stated, the retention periods below are maximum periods ("up to") and We may delete or anonymize data sooner when it is no longer needed for the relevant purpose. We apply different retention periods to different categories of Personal Data based on the purpose of processing and legal obligations:Call DataCall recordings and transcripts: up to 12 months from the date of the call, or a shorter period if the Client requests it.
Call summaries and call logs: for the duration of the Client relationship, and deleted or returned to the Client when the relationship ends, unless the Client asks Us to delete them sooner.
Client RecordsTenant lists and property information: for the duration of the Client relationship, and deleted when the relationship ends.
Text Messaging RecordsPhone numbers and consent records for texting: until You opt out or the Client relationship ends, plus up to 24 months to show proof of consent if required.
Customer Support DataSupport correspondence: up to 24 months from the date the request is closed to resolve follow-up inquiries, track service quality, and defend against potential legal claims.
Usage DataWebsite analytics data (cookies, IP addresses, device identifiers): up to 24 months from the date of collection, which allows us to analyze trends while respecting privacy principles.Server logs (IP addresses, access times): up to 24 months for security monitoring and troubleshooting purposes.Marketing DataEmail Marketing: retained until You unsubscribe or up to 24 months from Your last engagement (last email opened or clicked), whichever comes first.
Financial and Transaction DataPayment information: credit/debit card details are not stored on Our servers; they are processed by Our Payment Service Providers. We retain transaction records (invoice details, purchase history, amounts) for up to 10 years from the date of transaction to comply with tax laws and financial regulations.
Billing and invoice records: up to 10 years to meet accounting and tax compliance requirements.
Usage Data is retained in accordance with the retention periods described above, and may be retained longer only where necessary for security, fraud prevention, or legal compliance.We may retain Personal Data beyond the periods stated above for different reasons:Legal obligation: We are required by law to retain specific data (e.g., financial records for tax authorities).
Legal claims: Data is necessary to establish, exercise, or defend legal claims.
Your explicit request: You ask Us to retain specific information.
Technical limitations: Data exists in backup systems that are scheduled for routine deletion.
You may request information about how long We will retain Your Personal Data by contacting Us.When retention periods expire, We securely delete or anonymize Personal Data according to the following procedures:Deletion: Personal Data is removed from Our systems and no longer actively processed.
Backup retention: Residual copies may remain in encrypted backups for a limited period consistent with Our backup retention schedule and are not restored except where necessary for security, disaster recovery, or legal compliance.
Anonymization: In some cases, We convert Personal Data into anonymous statistical data that cannot be linked back to You. This anonymized data may be retained indefinitely for research and analytics.Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction.Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards and, where relevant, supplementary measures. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.You may contact Us at any time to request access to, correct, or delete any Personal Data that You have provided to Us.If You are a Caller, Your call information is held on behalf of the Client whose line You called. You may contact that Client directly, or contact Us and We will forward Your request to the Client and help carry it out.Please note, however, that We may need to retain certain information when We have a legal obligation or lawful basis to do so.Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.Law Enforcement
Under certain circumstances, the Company may disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).Other Legal Requirements
The Company may disclose Your Personal Data in the good-faith belief that such action is necessary to:Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liabilitySecurity of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.Detailed Information on the Processing of Your Personal Data
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.Voice AI and TelephonyRetell AI (AI phone assistant, call recordings and transcripts)Their Privacy Policy can be viewed at https://www.retellai.com/legal/privacy-policyTwilio (telephony and text messaging)Their Privacy Policy can be viewed at https://www.twilio.com/en-us/legal/privacyScheduling and AutomationCal.com (showing scheduling)Their Privacy Policy can be viewed at https://cal.com/privacyMake (call summary and reporting automation)Their Privacy Policy can be viewed at https://www.make.com/en/privacy-noticeGoogle Workspace (email delivery of call summaries and reporting spreadsheets)Their Privacy Policy can be viewed at https://policies.google.com/privacyEmail Marketing
We may use Your Personal Data to contact businesses with newsletters, marketing or promotional materials and other information that may be of interest to them. You may opt out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.We may use Email Marketing Service Providers to manage and send emails to You.GmailTheir Privacy Policy can be viewed at https://policies.google.com/privacyPayments
We may provide paid products and/or services within the Service. In that case, We may use third-party services for payment processing (e.g. payment processors).We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.StripeTheir Privacy Policy can be viewed at https://stripe.com/us/privacyCCPA/CPRA Privacy Notice (California Privacy Rights)
This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to visitors, users, and others who reside in the State of California.Where We process Call Data or Client Records on behalf of a Client, We act as that Client's Service Provider under the CCPA/CPRA, and requests about that information are handled as described in "Delete Your Personal Data" above.Categories of Personal Information Collected
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which We may collect or may have collected from California residents within the last twelve (12) months.The categories and examples provided in the list below are those defined in the CCPA/CPRA. Listing a category does not mean that every type of information it describes was in fact collected by Us. It means only that, to the best of Our knowledge, some information within that category may be, or may have been, collected. Certain categories would be collected only if You provided that information to Us directly.Category A: Identifiers.Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, passport number, or other similar identifiers.Collected: Yes.Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).Examples: A name, signature, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.Some personal information included in this category may overlap with other categories.Collected: Yes.Category C: Protected classification characteristics under California or federal law.Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).Collected: No. The Assistant is instructed not to ask about these characteristics.Category D: Commercial information.Examples: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.Collected: Yes.Category E: Biometric information.Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.Collected: No. Call recordings are not used to identify Callers by their voice.Category F: Internet or other similar network activity.Examples: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.Collected: Yes.Category G: Geolocation data.Examples: Approximate physical location, physical location or movements.Collected: No.Category H: Sensory data.Examples: Audio, electronic, visual, thermal, olfactory, or similar information.Collected: Yes. Audio recordings of calls answered by the Assistant.Category I: Professional or employment-related information.Examples: Current or past job history or performance evaluations.Collected: Yes. Business contact details and job titles of Client staff.Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.Collected: No.Category K: Inferences drawn from other personal information.Examples: A profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.Collected: No.Category L: Sensitive personal information.Examples: Government-issued identifying numbers; a Consumer's account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; genetic data; neural data; precise geolocation; racial or ethnic origin; religious or philosophical beliefs; union membership; the contents of mail, email, and text messages (unless the Business is the intended recipient); biometric data; health data; and sexual orientation or sex life.Collected: No. The Assistant does not request payment information, Social Security numbers or bank details.Under CCPA/CPRA, Personal Information does not include:Publicly available information, meaning: information lawfully made available from federal, state, or local government records; information that the Business has a reasonable basis to believe is lawfully made available to the general public by the Consumer or from widely distributed media; or information made available by a person to whom the Consumer has disclosed it, unless the Consumer restricted the information to a specific audience
Deidentified or aggregated consumer information
Information excluded from the CCPA/CPRA's scope, such as:
Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994Sources of Personal Information
We obtain the categories of personal information listed above from the following categories of sources:Directly from You. For example, from the forms You complete on Our Service, from information You provide during onboarding, or from what You tell the Assistant during a call.
From Our Clients. For example, tenant lists and property information a Client provides so the Assistant can recognize Callers and answer questions.
Indirectly from You. For example, from observing Your activity on Our Service.
Automatically from You. For example, through cookies We or Our Service Providers set on Your Device as You navigate through Our Service, and call details such as Your phone number when You call a Client line.
From Service Providers. For example, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.Use of Personal Information
We may use or disclose Personal Information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA/CPRA), which may include the following examples:

To operate Our Service and provide You with Our Service, including answering calls on behalf of Our Clients.
To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve Our Service.
To fulfill or meet the reason You provided the information. For example, if You call a Client line to schedule a showing, We will use that information to book the showing and notify the Client. If You provide Your personal information to purchase a service, We will use that information to process Your payment and provide the service.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to You when collecting Your personal information or as otherwise set forth in the CCPA/CPRA.
For internal administrative and auditing purposes.
To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.
Other purposes consistent with the context in which the information was collected, or as otherwise disclosed to You at the time of collection.
Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how We use this information, please refer to the "Use of Your Personal Data" section.If We decide to collect additional categories of Personal Information or use the Personal Information We collected for materially different, unrelated, or incompatible purposes, We will update this Privacy Policy.Disclosure of Personal Information
We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of Personal Information for business or commercial purposes:Category A: Identifiers
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Category D: Commercial information
Category F: Internet or other similar network activity
Category H: Sensory data
Category I: Professional or employment-related information
The categories listed above are those defined in the CCPA/CPRA. Listing a category does not mean that every type of information it describes was in fact disclosed. It means only that, to the best of Our knowledge, some information within that category may be, or may have been, disclosed.When We disclose Personal Information to a Service Provider or contractor for a business purpose, We enter into a contract that describes the purpose, requires the recipient to keep that Personal Information confidential, and prohibits the recipient from using it for any purpose other than the limited and specified purposes stated in the contract, consistent with the CCPA/CPRA.Categories of Recipients to Whom We Disclose Personal Information
We may disclose, and may have disclosed in the preceding twelve (12) months, the categories of Personal Information identified below to the following categories of recipients for the business purposes described in this Privacy Policy:Category A: Identifiers — the Client whose line was called, Service Providers, Our affiliates, and third-party vendors to whom You or Your agents authorize Us to disclose Personal Information in connection with products or services We provide to You.
Category B: Personal information categories listed in the California Customer Records statute — the Client whose line was called, Service Providers, Our affiliates, and third-party vendors to whom You or Your agents authorize Us to disclose Personal Information in connection with products or services We provide to You.
Category D: Commercial information — Payment processors, Service Providers, Our affiliates, and third-party vendors to whom You or Your agents authorize Us to disclose Personal Information in connection with products or services We provide to You.
Category F: Internet or other similar network activity — Service Providers, including analytics providers, Our affiliates, and third-party vendors to whom You or Your agents authorize Us to disclose Personal Information in connection with products or services We provide to You.
Category H: Sensory data — the Client whose line was called, and Service Providers that record, transcribe and store calls.
Category I: Professional or employment-related information — Service Providers that deliver the Service.Sale or Sharing of Personal Information
As defined in the CCPA/CPRA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information by the Business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit.As defined in the CCPA/CPRA, "share" and "sharing" mean disclosing, making available, or otherwise communicating a Consumer's personal information by the Business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.We have not sold or shared Personal Information of California residents in the preceding twelve (12) months, and We do not sell or share Personal Information as those terms are defined in the CCPA/CPRA. We disclose Personal Information to Service Providers and contractors under written contracts that restrict their use of that information, and otherwise only as described in this Privacy Policy and as permitted by the CCPA/CPRA.Retention of Personal Information
We retain California residents' Personal Information for as long as reasonably necessary to achieve the purposes described in this Privacy Policy (including the purposes disclosed in this CCPA/CPRA notice), taking into account: (i) how long We need the information to provide and maintain the Service; (ii) whether You have requested deletion (subject to applicable exceptions); (iii) Our legal, tax, accounting, and regulatory obligations; (iv) security, fraud prevention, and abuse monitoring needs; and (v) the time periods needed to resolve disputes and enforce Our agreements.Specific retention periods for major data categories are described in the "Retention of Your Personal Data" section of Our Privacy Policy, and We may retain certain information longer where required or permitted by law (for example, to comply with recordkeeping obligations or to establish, exercise, or defend legal claims).Personal Information of Minors Under 16 Years of Age
We do not knowingly collect personal information from minors under the age of 16 through Our Service, although certain third-party websites that We link to may do so. These third-party websites have their own terms of use and privacy policies and We encourage parents and legal guardians to monitor their children's Internet usage and instruct their children to never provide information on other websites without their permission.We do not sell the Personal Information of Consumers We actually know are less than 16 years of age, unless We receive affirmative authorization (the "right to opt-in") from the parent or guardian of a Consumer less than 16 years of age. Consumers who opt-in to the sale of Personal Information may opt out of future sales at any time. To exercise the right to opt-out, You (or Your authorized representative) may submit a request to Us by contacting Us.If You have reason to believe that a child under the age of 16 has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.Your Rights under the CCPA/CPRA
The CCPA/CPRA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:The right to notice. You have the right to be notified which categories of Personal Information are being collected and the purposes for which the Personal Information is being used.
The right to know/access. Under CCPA/CPRA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and sharing of personal information. Once We receive and confirm Your request, We will disclose to You:
The categories of personal information We collected about You
The categories of sources for the personal information We collected about You
Our business or commercial purposes for collecting or selling that personal information
The categories of third parties with whom We share that personal information
The specific pieces of personal information We collected about You
If We sold Your Personal Information or disclosed Your Personal Information for a business purpose, We will disclose to You:
The categories of personal information sold
The categories of personal information disclosed
The right to say no to the sale or sharing of Personal Information (opt-out). You have the right to direct Us to not sell Your personal information. To submit an opt-out request, please see the "Do Not Sell or Share My Personal Information" section or contact Us.
The right to correct Personal Information. You have the right to correct or rectify any inaccurate personal information about You that We collected. Once We receive and confirm Your request, We will use commercially reasonable efforts to correct (and direct Our Service Providers to correct) Your personal information, unless an exception applies.
The right to limit use and disclosure of sensitive Personal Information. You have the right to request to limit the use or disclosure of certain sensitive personal information We collected about You, unless an exception applies. To submit a request, please see the "Limit the Use or Disclosure of My Sensitive Personal Information" section or contact Us.
The right to delete Personal Information. You have the right to request the deletion of Your Personal Information under certain circumstances, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your Personal Information from Our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:
Complete the transaction for which We collected the Personal Information, provide a good or service that You requested, take actions reasonably anticipated within the context of Our ongoing business relationship with You, or otherwise perform Our contract with You.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if You previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which You provided it.
The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer rights, including by:
Denying goods or services to You
Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
Providing a different level or quality of goods or services to You
Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or servicesExercising Your CCPA/CPRA Data Protection Rights
Please see the "Do Not Sell or Share My Personal Information" section and "Limit the Use or Disclosure of My Sensitive Personal Information" section for more information on how to opt out and limit the use of sensitive information collected.Additionally, in order to exercise any of Your rights under the CCPA/CPRA, and if You are a California resident, You can contact Us:By email: [email protected]
We may verify Your identity before responding to requests to know, delete, or correct Personal Information, as permitted or required by applicable law. We will not require You to submit a verifiable consumer request to opt out of the sale or sharing of Personal Information or to limit the use or disclosure of Sensitive Personal Information. For those requests, We may ask only for information reasonably necessary to identify the Personal Information to which the request applies and process the request.Only You or an authorized agent acting on Your behalf may make a verifiable request relating to Your Personal Information.Your request to Us must:Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected Personal Information or an authorized representative
Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it
We cannot respond to Your request or provide You with the required information if We cannot:Verify Your identity or authority to make the request; and
Confirm that the personal information relates to You
No later than 10 business days after receiving a request to know, delete, or correct, We will confirm receipt and provide general information about how We will process and verify the request and when You should expect a response, unless We have already granted or denied the request. We will respond no later than 45 calendar days after receipt. If reasonably necessary, We may extend the response period once by an additional 45 calendar days. If We do, We will notify You during the initial 45-day period and explain the reason for the extension.Unless You request a longer period, Our response to a request to know will cover the preceding 12 months. You may request information collected on or after January 1, 2022, for a longer period, unless providing it is impossible or requires disproportionate effort. We are not required to retain Personal Information for any specific period.For data portability requests, We will select a format to provide Your personal information that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance.Do Not Sell or Share My Personal Information
We have not sold or shared Personal Information of California residents in the preceding twelve (12) months, and We do not sell or share Personal Information as those terms are defined in the CCPA/CPRA.If Our practices change, We will update this Privacy Policy, provide the required "Do Not Sell or Share My Personal Information" link and opt-out methods, and honor opt-out preference signals such as the Global Privacy Control (GPC).Limit the Use or Disclosure of My Sensitive Personal Information
We do not collect or use sensitive Personal Information for purposes other than those specified in the CCPA/CPRA and its implementing regulations, and We do not collect or process sensitive Personal Information for the purpose of inferring characteristics about consumers. Accordingly, We are not required to provide, and do not provide, a method for submitting requests to limit the use or disclosure of sensitive Personal Information. If Our practices change, We will update this Privacy Policy and provide the required means to exercise this right."Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)
Our Service does not respond to Do Not Track signals.

However, some third-party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.Your California Privacy Rights (California's Shine the Light law)
Under California Civil Code § 1798.83 (California's Shine the Light law), California residents with an established business relationship with Us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.We do not disclose California customers' Personal Information to third parties for those third parties' own direct marketing purposes.California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)
California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below.Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.Children's and Minors' Privacy
The Service is not directed to, and We do not knowingly collect Personal Information from, anyone under the age of 16.If You are a parent or guardian and You believe Your child has provided Us with Personal Information, please contact Us. If We become aware that We have collected Personal Information from anyone under the age of 16, We will take steps to remove that information from Our servers as soon as reasonably possible.Some countries and states set a higher age at which an individual can consent to the processing of their own Personal Information. Where We rely on consent as a legal basis and the law applicable to a User sets an age higher than 16, We may require the consent of that User's parent or guardian before We collect and use their Personal Information.Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.Contact Us
If You have any questions about this Privacy Policy, You can contact Us:By email: [email protected]
By mail: Elavora LLC, 2160 Barranca Pkwy #1202, Irvine, CA 92606

Terms and ConditionsLast updated: October 28, 2026These Terms and Conditions ("Terms") govern Your use of the Elavora website at https://elavora.ai (the "Website") and the Elavora Emergency Alerts text messaging program. The Website and program are operated by Elavora LLC, a California limited liability company ("Elavora," "We," "Us" or "Our"). By using the Website or opting in to text messages, You agree to these Terms.About Elavora
Elavora provides the Zero-Voicemail System, an AI phone answering service for property management companies. Our AI assistant answers calls to our clients' phone lines, books property showings, takes maintenance requests and messages, and routes emergencies to our clients' on-call staff.Client Agreements
Clients who purchase the Zero-Voicemail System sign a separate Service Agreement with Elavora. If these Terms conflict with a client's Service Agreement, the Service Agreement controls for that client.SMS Terms: Elavora Emergency Alerts
1. Program description. Elavora Emergency Alerts sends text messages to property management staff who have opted in, such as on-call maintenance contacts. Messages include emergency maintenance alerts (for example, a summary of an emergency call and the caller's callback number) and service notifications about the client's call setup. We do not send marketing or promotional text messages.2. How to opt in. You opt in by submitting Your mobile number and checking the consent box on Our Emergency Alert sign-up form, or by giving Elavora written consent during Your company's onboarding. Consent to receive text messages is not a condition of any purchase.3. Message frequency. Message frequency varies and depends on the number of emergency calls Your company receives.4. Cost. Message and data rates may apply. Contact Your wireless carrier for details about Your plan.5. How to opt out. Reply STOP to any message to stop receiving texts. You will receive one final message confirming You have been unsubscribed. To opt back in, reply START or sign up again.6. Help. Reply HELP to any message for help, or email [email protected].7. Carriers. Carriers are not liable for delayed or undelivered messages.8. Eligibility. You must be at least 18 years old and the account holder of the mobile number, or have the account holder's permission, to opt in.9. Privacy. We handle Your information as described in Our Privacy Policy at https://elavora.ai/#privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties.10. Not a substitute for emergency services. Text alerts support Your company's emergency response but may be delayed or undelivered. In any situation where someone is in danger, call 911.Use of the Website
You may use the Website only for lawful purposes. You agree not to interfere with the Website, attempt to gain unauthorized access to it, or use it to send spam or harmful code.Information on the Website, including descriptions of Our services, pricing and results, is provided for general information and may change at any time. It is not legal, financial or professional advice.Intellectual Property
The Website's content, including text, graphics, logos and the Elavora and Zero-Voicemail System names, belongs to Elavora LLC. You may not copy, reproduce or distribute it without Our written permission.Third-Party Links and Services
The Website may link to third-party websites or services that We do not control. We are not responsible for their content, policies or practices.Disclaimer of Warranties
The Website and text messaging program are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Website or text messages will be uninterrupted, timely or error-free.Limitation of Liability
To the fullest extent permitted by law, Elavora LLC will not be liable for any indirect, incidental, special, consequential or punitive damages arising from Your use of the Website or the text messaging program. Our total liability for any claim relating to the Website or the text messaging program will not exceed one hundred dollars ($100). Liability relating to the Zero-Voicemail System is governed by each client's Service Agreement.Governing Law
These Terms are governed by the laws of the State of California. Any dispute relating to these Terms will be brought in the state or federal courts located in Orange County, California.Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date above. Continued use of the Website or text messaging program after changes are posted means You accept the updated Terms.Contact UsBy email: [email protected]
By mail: Elavora LLC, 2160 Barranca Pkwy #1202, Irvine, CA 92606

Elavora Emergency Alerts

For property management staff who wish to receive emergency maintenance alerts from Elavora on behalf of their company